Privacy Policy

1. Information we handle

Depending on the features you use, we may handle account and contact details, authentication identifiers, practice answers, transcripts, results, feedback, progress, device or technical logs, and support messages.

For manual package payments, we handle the selected package, receipt image, review status, and reviewer record. The payment form is not designed to collect your card number, CVV, PIN, banking password, or SMS verification code, and you must not include those secrets.

2. Speaking practice and microphone data

Speaking practice asks for browser microphone permission. During the current web flow, audio is captured for recording and local playback, while browser speech-recognition technology converts speech into text. Depending on your browser and device, its provider may process microphone input under its own privacy terms.

The generated transcript and related test answers may be sent to our backend and AI providers for practice feedback. Because feedback is based mainly on transcript text, it cannot reliably assess your actual pronunciation, accent, stress, intonation, voice quality, or every aspect of fluency. Do not use the feature if you do not consent to this processing.

3. How information is used

We use information to operate accounts, deliver practice features, calculate answer-key results, generate AI practice feedback, maintain progress and limits, review manual payments, prevent abuse, troubleshoot failures, and improve service reliability.

4. Service providers and payment review

Information may be processed by providers that support hosting, databases, object storage, authentication, analytics, speech recognition, AI feedback, and communications. Payment receipts are stored in cloud object storage and made available to the authorised administrator through the payment dashboard and private Telegram review workflow. We do not sell payment receipts or ask users to send banking secrets.

5. Retention and security

We keep information only for as long as reasonably needed to provide the service, maintain required records, resolve disputes, prevent abuse, or meet legal obligations. Different records may have different retention periods. We use access controls and technical safeguards, but no internet service can guarantee absolute security.

6. Your choices

You can refuse microphone permission and avoid Speaking recording features. You can also contact support to ask about your stored information, request correction, or request account deletion, subject to records we must retain for security, disputes, or legal obligations.

7. Updates and contact

We may update this policy when our features or providers change. The effective date above will identify the latest version. Privacy questions and requests can be sent through the support contact shown on the website.