Hotel Booking

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30:00

P1

A woman calls the Grand Park Hotel to make a room reservation.

Transcript
A: Good morning, this is the Grand Park Hotel. How can I help you?
S: Hello, I’d like to book a double room for next weekend, please.
A: Certainly. May I have your name, please?
S: Yes, it’s Sarah Collins.
A: Thank you, Ms. Collins. And which nights would you like to stay?
S: From Friday the 12th to Sunday the 14th of July.
A: Let me check... yes, we have several rooms available. Would you prefer a standard or deluxe room?
S: What’s the difference in price?
A: The standard room is £120 per night, and the deluxe is £160.
S: Hmm, I’ll take the standard one, please.
A: Sure. Would you like breakfast included?
S: Yes, please.
A: Alright. So that’s a double room with breakfast from the 12th to the 14th of July.
S: Correct.
A: May I have your contact number, please?
S: Yes, it’s 0798 245 113.
A: Thank you. And how would you like to pay — by card or on arrival?
S: I’ll pay on arrival.
A: Perfect. Your booking is confirmed. Check-in starts from 2 p.m. and check-out is at 11 a.m.
S: Great, thank you very much.
A: You’re welcome, Ms. Collins. We look forward to seeing you.
1

Question 1

Fill Blank
Complete the sentences with words from the audio
The caller’s name is .
2

Question 2

Fill Blank
Write the check-in date.
Check-in date:
3

Question 3

Fill Blank
Write the check-out date.
Check-out date:
4

Question 4

Multiple Choice
Choose the correct answer.

Which type of room does Sarah book?

5

Question 5

True False Ng
Is the statement true, false, or not given?

Breakfast is included in the booking.

6

Question 6

Short Answer
Answer in no more than two words.

How much is the standard room per night?

7

Question 7

Fill Blank
Write the customer’s contact number.
Phone number:
8

Question 8

Multiple Choice
Choose the correct payment method.

How will the customer pay?

9

Question 9

Fill Blank
Complete the sentence.
Check-in time is .
10

Question 10

Fill Blank
Complete the sentence.
Check-out time is .
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